Service Manager

Division: HVAC

Grade Level: N/A

Reports To: VP - HVAC Operations

Positions Supervised: N/A

Travel: N/A

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Position Summary

Ables Inc. is seeking a Service Manager to join our growing team. In this position, you will be responsible for all Service Technicians and Service Dispatchers and will take an interest in the quality of their work while leading the department to meet profit goals. The Service manager will be responsible for enhanced training for technicians, improved profit and complete customer satisfaction.

The Service Manager must be organized and able to work in a fast-paced environment while handing the responsibility of growing their department. Ables Inc. lives by its mission to always strive for excellence by surpassing the standard of service for our clients and community, delivered with individual pride and energy from our team.

Essential Functions and Job Responsibilities

  • Communicate with existing and potential new customers regarding their HVAC project needs.
  • Ensure quality, profitability and timeliness of all service department production, billing, paperwork, quotes, etc.
  • Effective supervision and efficient scheduling of service technicians to prevent call backs.
  • Maintains adequate level of customer interaction and personal selling activities.
  • Resolve customer disputes with regards to services performed.
  • Visit jobs in progress to inspect the quality of work performed and to provide on-the-job training and technical support to field personnel.
  • Maximizes manpower utilization and minimizes unallocated time for technicians.
  • Ensures adherence to department procedures and standards by technicians, office personnel and dispatchers.
  • Responsible for efficient flow of work, purchase orders, timecards, work orders, reports, and billings
  • Tracks performance KPI’s on all technicians.
  • Ensure that employees moral and retention are kept at a high level
  • Must be able to coach and lead technician to encourage success
  • Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts.
  • Ability to forecast department annually
  • Must review all service invoices daily (Comparing timecards to invoices and Spot checking invoices)
  • Order parts as needed
  • Coordinate schedules with dispatchers
  • Approve timecards weekly
  • Report job progress and problems to Owners when necessary
  • Make sure all service technicians are keeping their fleet clean, inside, and outside of the vehicle
  • Make sure all technician vehicles are stocked with appropriate inventory
  • Monthly sales leads
  • Check on the status of billings and collections, weekly

Experience Requirements

  • Excellent communication skills
  • Organized and self-motivated with ability to lead department
  • Computer skills
  • Ability to work in fast-paced environments
  • Problem solving skills and techniques
  • Professional manner and appearance
  • Knowledge of HVAC systems and equipment

Physical Demands and Work Environment

  • This position works in the office environment. The office environment is controlled and maintained in a safe manner. Adherence to Safety Policy and Driving Safety Policy is vital.
  • The physical demands for this position are light. Must be able to use standard office equipment such as telephone, computer, files, copier, scanner, etc. Occasionally lift/carry items up to 30lbs.
  • Self-motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to always follow safety guidelines. Must have ability to manage and lead effectively. Always have a good attitude for the best customer service, even when in a bad mood.
  • Communicates and interacts with employees on all level in the office. Sets an example for employees in the company.
  • The title will have high level of contact with customers and vendors and will be required to always maintain professional communication and appearance during work hours.

Additional Considerations

Performance Indicators include: • Positive team atmosphere among Service Technicians and Dispatchers • Effectiveness of minimizing unproductive labor or lost time • Non-billable time • Service technicians’ quality of paperwork • Ability to increase maintenance agreements • Capability to improve technicians’ ability and efficiency

Job Benefits

  • After completing a 90-day probationary period we offer the following benefits to our full-time employees.
  • 100% paid Single, medical insurance benefits, dental, vision and life insurance.
  • After one year of employment, you will also be eligible for 401K with a generous company match, 40 hours vacation and an annual bonus (based on the amount of profitable income for Ables Inc.)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Ables, Inc Employment Application

We are pleased that you are seeking employment with Ables Inc. We are an equal opportunity employer. Ables Inc. does not discriminate in employment regarding race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harasment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service or any other characteristic protected by law.

This employment application does not create a contract or offer of employment. If hired, employment with the company will be on an at-will basis and can be terminated at the will of either you or the company.

Please be advised, this employment application is only good for 30 days from the date recieved by the company. Consideratoin for employment after 30 days requires submission of a new application.

Please Note: For best results, we recommend viewing and filling out this application on a desktop or laptop sized screen, and not a mobile phone or tablet.

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